Shipping policy

Thank you for shopping with Folista. We are committed to providing a smooth and transparent shipping experience.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is received.
  • Orders are processed Monday through Friday, excluding public holidays.
  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

As we work with trusted international fulfillment partners, estimated delivery times are:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • United Kingdom: 5–12 business days
  • Australia & New Zealand: 7–15 business days
  • Europe: 8–16 business days
  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method. From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

When available, tracking information will be sent to your email once your order has been shipped. Please allow up to 48 hours for tracking information to become active after shipment.

Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • Peak holiday seasons
  • Unexpected logistical issues

We appreciate your patience and understanding in these situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, please contact us as soon as possible at info.folista@gmail.com. If your order has not yet been processed, we will do our best to update the shipping address.

We cannot guarantee address changes once an order has entered processing or has been shipped.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, we cannot be held responsible for lost or stolen packages. If you believe your package has been lost, please contact the shipping carrier first. You are also welcome to contact us, and we will do our best to assist you.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer.

Split Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment centers. You will receive separate tracking numbers when applicable.

Damaged or Missing Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at info.folista@gmail.com. Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: info.folista@gmail.com

We aim to respond to all inquiries within 1–2 business days.